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The Pain of iTunes Can Be Traced to Apple’s Time Machine

5:00 PM, Jun. 8th, 2016 · · iTunes

iTunes and Time Machine

There was a time when Mac users had ripped a few hundred favorite songs from their CD collection. A laborious process. There was also a time when Time Machine could easily back up a 100 GB hard disk. But time and a failure to scale available technology has left many Apple customers with a huge, purchased iTunes collection that's hard to back up reliably. Apple has been too successful and not successful enough.

Apple Engineers make a House Call for iTunes Bug

9:48 AM, May. 18th, 2016 · · iTunes

iTunes Music Bug Victim gets Personal Visit from Apple

The guy that got the interent in a tizzy over iTunes deleting his personal music library has a follow up: Apple's engineers paid him a personal visit to troubleshoot the problem. What they discovered was the lost music wasn't user error, there's a hard to track bug in iTunes, and Amber, the phone support representative he originally spoke with didn't know what she was talking about.

iTunes 12.4: Editing the Sidebar

9:10 AM, May. 17th, 2016 · · iTunes

Customize iTunes 12.4's sidebar

iTunes just got updated, and version 12.4 looks a bit different. For one thing, we can use the sidebar again (whoo!), and for another, we can edit that sidebar to show only what we want it to (double whoo!). We've got the how-to right here in today's Quick Tip.

iTunes Music Deleting Fix Coming, but Users Still Aren’t Happy

9:59 AM, May. 16th, 2016 · · iTunes

iTunes bug fixes won't be enough to make users happy

The internet went nuts a few days ago after a blogger said Apple Music deleted his entire music library, and that Apple's own support people told him that's exactly how it's supposed to work. That's flat-out wrong, although Apple has confirmed there's an esoteric iTunes bug where music is deleted, and a fix is coming in the next couple days. That's good news, but won't be enough to stop growing dissatisfaction with the app.

The iTunes App is Too Big and Needs to Fail

2:00 PM, May. 12th, 2016 · · iTunes

iTunes drift into irrelevance

It's no secret that customers and observers are greatly annoyed with the current state of the iTunes app on the Mac. It's become bloated, confusing, and it certainly Apple's worst piece of software. Daily, there are pleas on the internet to fix it. Apple may have other ideas.

No, Apple isn’t Killing Off iTunes Music Sales

9:55 AM, May. 12th, 2016 · · iTunes

The iTunes music store isn't shutting down

Apple is planning to stop selling music downloads in the next couple years to focus instead on its Apple Music streaming services, according to insiders claiming to know the company's plans. That sounds like a horrible plan, so it's a good thing it isn't true, and it may be time for a couple insider sources to start job hunting.

Mr. Cook, Tear Down That App

1:14 PM, May. 9th, 2016 · · iTunes

Crude Mock-up

iTunes is a disaster. It’s been so overloaded that it's now become the flamebearer for bloat. Minor deck chair reshuffling will not be enough to make things right. iTunes needs to be broken up into about 6 separate applications to simplify it, reduce bloat, make it more manageable and make it approachable for mere mortals.

Apple Music Connect Joins Apple’s Legacy of Neglect

7:22 PM, May. 6th, 2016 · · iTunes

Apple Music Connect - Neglected

9to5Mac is reporting that Apple plans to "demote" Apple Music Connect, one of the most promising features of Apple Music. Whether or not that happens, Connect is one a long line of products and services that Apple has released, only to then neglect it, and Bryan Chaffin is pissy about it.