Volume Purchasing terms let schools and businesses get refunds for unused seats

Apple Business on MacBook Air, iPad Pro and iPhone 17 Pro

Apple has added contract terms that govern how developers sell auto-renewable subscriptions to organizations using Apple Business and Apple School Manager through Volume Purchasing. The changes are part of the Apple Developer Program License Agreement update Apple posted on October 13, 2026, ahead of the October 22, 2026 launch of Volume Purchasing.

Blueprints in Apple Business on Mac
Blueprints in Apple Business on Mac, where organizations set up devices with preconfigured settings and apps. Image: Apple

Apple first announced Volume Purchasing in September, and we covered how buying subscriptions by the seat works at the time. The new agreement text is the fine print: what counts as a Volume Purchase, who gets a refund, what happens if a developer pulls out, and how tax information is handled.

What Apple changed on October 13

Apple’s summary lists the Volume Purchasing changes under Schedule 3, Sections 1.1(b), 1.2(d)(iii), 3.1, 3.8(a) and 3.8(c), as “Specified terms for offering subscriptions to Apple Business and Apple School Manager organizations through Volume Purchasing.” Schedule 3 is the part of the agreement that covers Custom App Distribution.

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Two more changes apply to both Schedule 2 and Schedule 3, in Section 3.3(a) and 3.3(b). One specifies that Apple will report legally required information such as tax, sales and contact details to tax authorities. The other restricts the use of any customer tax information Apple shares with developers to purposes mandated by law.

Developers have to sign in to their account to accept the updated terms. The changes are listed in Apple’s developer news post on the updated agreement.

What counts as a Volume Purchase

The agreement now defines the term directly: “A ‘Volume Purchase’ is an auto-renewable subscription purchased by an institutional purchaser through Apple Business or Apple School Manager to be shared with a group of individuals.”

Each person who gets access is a “Group Member,” and for auto-renewable subscriptions the agreement counts every Group Member as an End-User. Developers authorize distribution to “Group Members of Volume Purchases purchased through Apple Business or Apple School Manager.”

Section 3.1 adds that developers authorize Apple “to market, solicit, and facilitate purchases of Your Volume Purchases under a single transaction for use by multiple End-Users.” That matches how Apple described the feature in September: organizations “buy your subscriptions through a single Apple In-App Purchase and assign seats using a device management provider.”

Refunds go to the school or business

The refund rule in Section 3.8(c) is the clause buyers will care about most. For Volume Purchases, developers instruct Apple “to refund to the institutional purchaser (i) the full amount of the price paid for the entire Volume Purchase, or (ii) a partial amount equivalent to the price of any unused subscription.”

There is a limit. The agreement says “Apple will not grant partial refunds for any subscription that is currently accessed by an active Group Member.” If Apple does refund, the developer reimburses Apple or grants a credit for the same amount.

Read plainly, the clause lets Apple refund a school or business for seats it bought but never assigned, while seats that students or staff are actively using are not eligible for a partial refund.

Opting out can affect renewals

Multiseat purchases are on by default in App Store Connect, and developers can turn them off. Section 3.8(a) spells out the consequence for organizations that already bought in.

Developers acknowledge “that opting out of multi-seat purchasing for a subscription or otherwise changing Your availability settings via App Store Connect may affect the ability to renew or add to that auto-renewable subscription, including removal of the subscription from Apple Business and/or Apple School Manager, as described in the Documentation.”

For an IT department, that is the line to note: a developer’s settings change can stop a renewal or remove the subscription from the organization’s catalog.

Volume Purchasing compared with Group Purchases

The same update adds matching terms for Group Purchases under Schedule 2. The two work differently.

DetailVolume PurchasingGroup Purchases
Who buysAn institutional purchaser using Apple Business or Apple School ManagerA subscriber, called the Group Organizer
Agreement sectionSchedule 3Schedule 2
How seats are given outAssigned using a device management providerBuyer invites others to join
Who gets refundsThe institutional purchaserThe Group Organizer
LaunchOctober 22, 2026This winter

Both share the same partial refund limit for seats in active use. Schedule 2 adds one more detail: where the developer “hosted and managed the invitations,” Apple decides whether a seat is in use based on information the developer provides.

Tax data stays limited

Section 3.3(a) of Schedule 3 says information developers give Apple “may be disclosed by Apple to the applicable tax authorities to the extent required under applicable law,” and that this disclosure is not a breach of confidentiality.

Section 3.3(b) works in the other direction. If Apple discloses information it is legally required to share, “including without limitation any tax information relating to any End-User,” the developer may use it “solely for the purpose of complying with applicable tax obligations, including tax reporting, remittance, and audits as required by applicable law, and for no other purpose.”

What developers can control

Apple said in September that developers “can disable multiseat purchases entirely, or selectively manage availability across the App Store, Apple Business, and Apple School Manager.” Translations of the updated agreement will be available on the Apple Developer website within one month.