Three Ways to Fix Mac Hard Disk Failures

2 minute read
| Dr. Mac's Rants & Raves

Dr. Mac’s Rants & Raves
Episode #276

I have more connected hard drives (usually 7 or 8) than most people. So, I also have more hard disk failures than most people.

For as long as I can remember I’ve relied upon the same three products when my hard (or solid state) disks go bad: Apple’s Disk Utility (free), Prosoft Engineering’s Drive Genius ($79), and Alsoft’s DiskWarrior ($119.99).

When a disk fails or acts wonky—by not mounting when it should, or by disappearing from the desktop when it shouldn’t—the first thing I try is Disk Utility’s First Aid.

For one thing, it’s the only one of the three that doesn’t require you boot from a different disk to repair your startup disk (macOS High Sierra only). That alone is reason enough to try it first. For another thing, who knows more about repairing your boot disk than Apple? And, for another ‘nother thing, it’s free (and you know how much I love free).

But when First Aid fails, as it sometimes does, I turn to a pair of third-party tools. Until recently, I’d have told you it was a three-way tie, with each of the three resolving roughly one-third of my disk issues over time. But, since the beginning of this year I’ve had three disk failures only one of these three apps could repair.

Disk Utility Failed

First, Disk Utility displayed an alert I don’t remember ever seeing before:

macOS can’t repair the disk “The Other Drobo.”

macOS can’t repair the disk “The Other Drobo.”

“macOS can’t repair the disk “The Other Drobo.”You can still open or copy files on the disk, but you can’t save changes to files on the disk. Back up the disk and reformat it as soon as you can.”

So I tried my next line of defense, Drive Genius…

Drive Genius Failed, Too

Drive Genius had a different alert I also don’t recall seeing before:

Drive Genius can't mount "The Other Drobo."

Drive Genius can’t mount “The Other Drobo.”

Cannot Mount Drive. ‘The Other Drobo’ is either not formatted or is a system owned drive that should not be used.” Note that both the Repair and Rebuild options are grayed out and unavailable.

At this point, it seemed my only option was to erase (reformat) the recalcitrant disks.

Then, DiskWarrior Fixed It (Three Times)!

Instead, I tried DiskWarrior, which repaired the disk damage after rebuilding and replacing the drive’s directories, all in around 30 minutes.

DiskWarrior succeeded after both of the others failed...

DiskWarrior succeeded after both others failed…

The big benefit was that I didn’t lose half a day erasing and restoring disks and got back to work in half an hour instead of half a day..

Recap and Thrilling Conclusion

In the past four months, I have had three disks failures that Disk Utility and Drive Genius could not repair but that DiskWarrior could. (For what it’s worth, all three have performed flawlessly since their repair).

Does that mean you shouldn’t try Disk Utility’s First Aid or buy Drive Genius? Absolutely not. Disk Utility is faster, easier, and free. If it works, you’ve saved time and money. And, Drive Genius has many other disk analysis and maintenance options not available in the others, including Find Duplicates, Clone, Defragment, and Malware Scan to name a few.

DiskWarrior is a one-trick pony, but that pony can often repair damaged hard (or solid-state) disks when other apps can’t.

So, at least in my humble opinion, DiskWarrior is the one to get if you’re only going to get one.


Disk Utility. Apple, Inc. Free with macOS.

Drive Genius. Prosoft Engineering. $79.

DiskWarrior. Alsoft, inc. $119.99.

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jhorvaticfurbiesBob LeVitusGraham McKay Recent comment authors

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Absolutely agree, DiskWarrior is the best out there for repairing drives. APFS is still not supported yet so If you are on a laptop or desktop with 10.13 with a solid state drive you are out of luck until Alsoft gets that update done.


DiskWarrior is the “bee’s knees”, “the cat’s whiskers”, “the cat’s pajamas”

Graham McKay
Graham McKay

I agree about DW performing the task when everything else gives up. Including being able to mount an unmountable drive.
But, as far as I’m aware, there is not yet any indication of when Disk Warrior will be able to help with APFS formatted drives/volumes. Maybe APFS is such a different beast DW tech won’t be applicable?