iOS 10 Bug Hits T-Mobile Customers on iPhone 6, SE

1 minute read
| News

In the wake of this week’s public release of iOS 10, T-Mobile is informing customers using some iPhone models to hold off on upgrading to Apple’s latest mobile operating system. iPhone 6, iPhone 6 Plus, and iPhone SE users are reportedly having issues connecting to T-Mobile’s network following the iOS 10 update.

T-Mobile CEO John Legere took to Twitter Thursday afternoon to spread the message.

The issue affecting the aforementioned iPhone models causes the device to randomly lose connection to the T-Mobile network. For those who have already upgraded to iOS 10, the temporary solution is to completely reboot the iPhone, although this only works for a short time before the device loses connection again.

Neville Ray, T-Mobile’s CTO and EVP, reports that Apple is aware of the issue and is working on a fix which should arrive within the next 48 hours.

Apple rarely makes downgrading to a previous version of iOS easy, but if you’re an affected T-Mobile customer and would like to give it a shot, OS X Daily has instructions on how to downgrade from iOS 10 to iOS 9.3.5. Be sure to read the caveats about backups and protecting your data!

5 Comments Add a comment

  1. mrboba1

    My friend has been using the beta version – not the GM -and is still on it, and only had issues after downloading the updated carrier settings.

    It seems to be a combo problem of iOS 10 and the 25.1 TMobile carrier setting.
    I have a 6S with 10 (never used a beta) and 25.0 (T-Mo) with no issues, and it even seems I have better coverage strength.
    I have been declining the carrier update and have told my family the same thing.

  2. Dean Lewis

    My wife and I have iOS 10 and that 25.1 carrier update, and we haven’t been affected, yet, knock on aluminum.

    As I typed this, I got another carrier update to 25.2. Interesting!

  3. WesGaige

    Maybe the problem is bigger. I’m having problems with my bluetooth devices pairing and staying connected. I’m at T-Mobile 25.2 now.

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