Apple has never published how long an iOS update takes to install. Not for iOS 27, not for any earlier release, and not for any iPhone model, which means every “20 to 30 minutes” figure you will read on Monday is somebody’s estimate presented as fact. iPhone 18 Pro and Pro Max ship with iOS…
Apple Support
Screen Dim and Charging Stalled After the iOS 27 Update? Apple Documents It as Heat Protection
If your iPhone runs warm after installing iOS 27 and then the screen dims, charging stalls, the camera flash refuses to fire or the signal weakens, Apple documents every one of those as deliberate protection rather than a fault. Its list of activities that can change a device’s temperature includes, word for word, “complete a…
iOS 27 Stuck on 'Preparing Update' or 'Verifying Update': What Apple Has Published
If iOS 27 sits on “Preparing Update” or “Verifying Update” on Monday, September 14, Apple has published no troubleshooting document for it. There is no “About iOS 27 Updates” page, no iOS 27 security content page, and the general update guide has not been revised since December 5, 2025. iOS 27 is a free update…
Moving to an iPhone 18 Pro: What Apple's Published Transfer Instructions Cover, and Where They Stop
Apple’s published instructions for moving to an iPhone 18 Pro amount to three preparation steps and one free support session. There is no Apple support article covering data transfer to this model, because Apple has not published a user guide for it yet: the iPhone manuals index still stops at the iPhone 17 family and…
iOS 27 Backup Checklist: What to Confirm Before You Tap Update
iOS 27 arrives on Monday, September 14, and the one job worth finishing before you tap update is a backup you have actually confirmed completed. On a full iPhone it takes longer than people expect, which is why it belongs to Sunday evening rather than to Monday morning. iOS 27 is free on Monday, September…
Thursdays with Bob: Troubleshooting and You – TMO Daily Observations 2021-12-02
Dr Mac joins Kelly to chat about troubleshooting your Mac: Where to start, what to look for, and when to call in backup (or your backups).
Security Friday! Search Engines and Support - TMO Daily Observations 2021-03-04
Andrew Orr joins host Kelly Guimont for Security Friday news, including updates on cookies and iOS released and some tech support help from Apple.
Apple Updates Apple Support With Wallet Passes
The Apple Support app was updated on Wednesday with a major feature: When you make a Genius Bar appointment you’ll see a button to add a pass to Wallet for faster check-in. Other updates included with version 4.1: Easier to find Advisors in your preferred language in regions with multiple languages; Accessibility improvements for VoiceOver, including Search navigation, labels, and more; Performance enhancements and bug fixes.
Apple Support 4.0 Update Adds Dark Mode, New User Interface
The Apple Support app was updated today with Dark Mode and a new, streamlined user interface. It‘s easier to find topics like Device Performance and Repairs & Physical Navigation, as well as support for services like Apple TV+. Release notes: All new customized user interface, including ‌Dark Mode‌ support; Get smarter solutions for even more topics using guided, step-by-step troubleshooting; It’s now easier to find support for all of your Apple services and subscriptions; New and improved chat and call experiences. App Store: Apple Support – Free
2013-2014 Macs No Longer Eligible for Free Screen Repairs
Some MacBook models from 2013-2014 suffered delamination with their anti-reflective screen coating. They are no longer eligible for free repair.
Apple Setup Calls, Cricut Escapades – TMO Daily Observations 2019-05-24
Lisa Hamilton and Bob “Dr Mac” LeVitus join host Kelly Guimont to talk about Apple Setup Calls for new products, and Bob’s Cricut adventures.
Apple Support 3.1 Adds iMessage Integration
Apple Support version 3.1, updated today, adds iMessage integration into the app for customers in the United States.
Apple says that this feature is limited to the United States and is available for select topics only. Today’s update also introduces an improved experience for scheduling reservations at the Genius Bar and Authorized Service Providers, and it includes other unspecified bug fixes and performance improvements.
How to Manage AppleCare Plans and What You Can Do
Whether it’s AppleCare+ or AppleCare Protection, it’s possible to cancel your plan and get a refund.
Cool Stuff Found, Apple Support App, No Laptop Power and More! – Mac Geek Gab 700
Cool Stuff(s) Found abound, and you’re in for a treat. Something for everyone, apps, hardware, macOS, iOS, you name it! Then it’s on to some questions about iTunes warning. And have you used the Apple Support app? There’s a great story about that, too.
Apple Admits Video Platform Defeat to YouTube
By launching another YouTube channel, Apple is admitting it is still behind in the video game.
Apple Support App Gets New Discover Section with Device Tutorials
Apple updated its Apple Support app for the iPhone this week, adding in a new Discover section with tips for your devices and a redesigned interface.
Apple Support Comes to YouTube With Official Channel
Videos cover things like, “How to print from your iPhone or iPad,” “How to take a screenshot on your iPhone or iPad,” and “How to update iOS.”