The Myth of Tim Cook’s Operational Prowess
Operations are supposed to be what Tim Cook does best. Under Steve Jobs he was the Chief Operating Officer at Apple. And while he may have done a great job then, he is a failure at it as CEO.
There are two reasons you have to conclude he is awful at operations. First, he has failed to keep the trains (i.e., products) running on time. Secondly and most importantly, he has placed all his operational eggs (i.e., main sources of production revenue) in one hostile, communist Chinese basket.
Apple in China
Late Trains
With regard to keeping products running on time, under Tim Cook, the MacBook Air (one of its most popular machines) was not updated in over 3 years, the Mac mini was not updated in over 4 years, and at over 5 years with still no update to the Mac Pro. The MacBook and iMac haven’t been updated in more than 1.5 years. The iPad mini hasn’t been updated in almost 2 years.
HomePods, beyond being 3 years late relative to Amazon, missed an important holiday season ceding more ground to other smart speakers. AirPods availability came late and is still constrained. AirPower was announced in 2017 and is still vapor.
Apple has basically abandoned and/or lobotomized much of its software in not providing meaningful feature upgrades in years; iTunes is a joke, iWork has had minimal updates (e.g., still cannot do basic word processing functions like table of authorities, line numbering, custom paragraph numbers, etc.), Aperture is dead, Back-to-Mac is dead, Airport Utility was lobotomized, and that’s just the tip of the iceberg.
To put that in context, with Steve Jobs in 2007 they spent $0.78B on R&D and they updated almost all software (some very substantially), updated iPods, Macs, oh yea, and they released the iPhone. In 2018, Apple had the above track record while spending over 18X on R&D, i.e., $14.24B. This is simply an awful track record for a company with as many resources as Apple. At this point, I believe Apple’s new unofficial motto is “doing less and less with more and more“.
One Hostile Chinese Basket
Perhaps the most damning failure of operations at Apple are putting essentially all of its operations into a single basket, namely China. Apple is one patent injunction away from not being able to manufacture any iPhones. Let that sink in. One well placed patent infringement lawsuit where an injunction is held over some common iOS software element, or iPhone hardware subcomponent, and it’s game over. Curtains. An injunction would stop Apple from making, using, or selling iPhones in China.
While China itself only represents roughly 20% of Apple’s revenue, and therefore a sales ban in China is something Apple could easily survive, it could also be stopped from making iPhones for export. That would be a company-ending event should it ever transpire.
And we’re talking about China. It’s a communist regime that is only slightly less hostile to Apple and foreign companies than it is to the human rights of its own citizenry. Which means maybe an injunction against the iPhone would be found on the merits, or it might be found because of political expediency, or just because of outright hostility towards the West. Relying solely on such a regime for all its iPhone production is simply reckless.
And this is not theoretical. Qualcomm has effectively gotten a patent injunction in Germany on iPhone 7/8 models by putting up a bond, and is pushing for broader bans in both Germany and China.
Cook Needs a Plan B, US iPhone Manufacturing
Although Steve Jobs himself brought Tim Cook to Apple to help move operations abroad, that does not excuse Tim Cook’s bad judgement on having China remain the sole source of iPhone assembly.
To be mildly kind to Mr. Cook and Apple, it has a Cork Ireland plant, which basically is a supply coordination and service hub more than a manufacturing center. And then there is the tiny plant in Austin Texas producing what must be a break neck production schedule of at least 3 trashcan Mac Pros per month.
In the 8 or so years since Cook has been CEO, he should have formulated—and implemented—a real Plan B, C and D for iPhone production. He should have a US manufacturing plant making iPhones, even if it’s only 5% of the supply. He should put one in eastern Europe. One in South America. He should have diversified production. He should have advanced automation to make this less of a cost issue, much like Foxconn itself has done. Apple has all the money, it can afford to try anything Foxconn can. There is no excuse for not trying to advance manufacturing at home.
And, there is no excuse for the precarious state that Tim Cook has situated Apple in, i.e., relying on the ‘kindness’ and subject to the capricious whims of a hostile communist state.
i can applaud cook for diversifying let’s call it 10% of production of of China into India and yet another hostile communist country, Vietnam. But he hasn’t bothered to bring even 1 or 2% into the US. Cook is still a failure at business school rule 101, diversification. Apple is still one Chinese patent litigation, one natural disaster, one wrong pandemic away from essentially halting all iPhone production in China. He’s done many things well, vision not among them, but after seeing patent litigations and Covid bring production to a near halt, that he has still not moved to better… Read more »
So yea, this coronavirus is yet another example of why Tim Cook is a failure at operations in putting all apples production eggs in one hostile Chinese basket.
i agree he is bad SEO of apple
https://www.macobserver.com/news/china-blocks-apple-services/
Continuing failure of operations by Cook and Co. Apple needs to pull operations out of China. It’s clear this is a power play. Even beyond controlling fascist communist news and blocking Apple News and AppleTV + because the Chinese snowflake govt might get criticized, Apple Arcade being blocked? Really!? That’s just a power play by China.
Reviving comments here, now that Jeff Williams is back in the spotlight as head design honcho. Williams has been Chief Operating Officer over the timeframe of this article and ACTUALLY responsible for operations failures rightly attributed to (the buck stops here & he built his reputation on operations) Tim Cook in the article. Jeff presided over these failures and likely any decisions about diversifying manufacturing countries (or not). Now that Jeff has an offsider nominally in charge of operations and the trade war has forced a new approach, perhaps we’ll see more trains running on time?? Or will we see… Read more »
Another failure…
https://techcrunch.com/2019/03/29/apple-cancels-airpower-product-citing-inability-to-meet-its-high-standards-for-hardware/
Wow – this could be a first! A TMO article gets the Macalope treatment!
https://www.macworld.com/article/3333917/techology-business/failure-is-not-an-option-tim-cooks-operational-skills.html
I agree with many of the criticisms made by John, but like the Macalope I don’t believe all of them are Tim Cook’s fault. In ANY big organization (like the Apple of today vs the Apple of the past), there is some level of dysfunction, poor coordination, etc. Look at the US govt for the best example, or any large bureaucracy. The Macalope’s conclusion, that Apple still does execute much better than any other large org of similar size, is probably true.
I love that I made the Macalope let loose its bowels prior to taking its pants off. Nothing like bringing MacWorld down into a sniveling incoherent mess while in the end being forced to agree.
Since when does TMO resort to click-bait?
More sage comment from Mr Kheit. We need this in the Mac echo chamber. Sculley grew Apple to 10x the size it was when he joined. Cook has done similarly, but may befall the same fate if he can’t change with conditions. China might have been a good idea at the time, but things change. China has changed. The world economy has changed. Manufacturing needs to diversify and the signs are too little too late. John is completely correct. Apple has stumbled with the fundamentals of a tech company. Yearly updates were a luxury Apple could afford because it had… Read more »
John: You’ve opened a great discussion, making a number of excellent points, most with which I agree regarding ‘late trains’ of products not ‘running on time’, the potential vulnerability of Apple’s iPhone manufacturing operations in China, and the value of having a more widely distributed manufacturing theatre beyond China. On that point, however, and before proceeding further, it’s worth noting that while Foxconn have factories in China, Foxconn itself is a Taiwanese multinational corporation, and not Chinese. And while you have not stated otherwise, it would be easy to assume that, because there are Foxconn factories in China, that Foxconn… Read more »
Beautiful and thoughtful response. You expressed this a million times better than I could have. Thanks. Kheit clearly does not understand the politics of China or the realities of Apple’s growth and forwards direction.
Thanks for the response wab. That Foxxcon is Taiwanese doesnt matter. It wouldnt matter if it were American. What matters is it assembles iPhones in the choke point of China where a single injunction wipes out all of Apple’s ability to produce iPhones for the entire world. That you don’t get that China has dominion over everything on its soil shows a serious lack of understanding of how things work in China, much less IP law. All the handwaving in the world doesnt stop that. Further, you have a fallacious premise. That stopping the manufacture of iPhones would somehow require… Read more »
Interesting response.
I agree with your objections.
However, you object to an argument that I was not making.
Excellent thoughts.
Quick reply to the China part of your comments. ALL Chinese corporations are joint Chinese government / Taiwanese companies. Don’t be fooled by the politics. Foxconn will only exist in China for as long as the government allows it and the price will be co-operation. Try not to get caught up in the US propaganda and the trade war.
Many thanks, gGrant. I’ve spent enough time in the region to fully appreciate your point. I just wanted to underscore the China/Taiwan dynamic.
As someone who’s been living in Taiwan for years – in Nankan, right down the road from Foxconn and major semiconductor factories – I too was a bit taken aback at the aggressive ignorance of equating “Taiwan” with “China”. Your rebuttal was eloquent, but has obviously fallen on deaf ears.
If Tim Cook’s tenure is a failure, I’d sure like to have had a chance to see the alternate reality of what success looks like lol.
Fortunately there are tech writers who are experts in macroeconomics to help us see the light. /eye roll
And by your lack of logic, I guess Sculley was terrific because sales went up after his genius decision to oust Steve Jobs. That went well.
Maybe you should check for Coronavirus with that eye tick.
John Kheit, I assume this is satire? You have some good points about how slow Apple is to develop or update. But please point to a US city that has the ability to produce 200 million iPhones a year. Apple’s partners have more than 200,000 people on iPhone / iPad assembly lines in Shenzhen, China alone, which also happens to be one of the busiest ports in the world. Those same employees work 50 hours a week and for a roughly 60% a US worker would expect. Please explain how Apple could 1) establish a mega factory in a US… Read more »
Falicious premise, ie its all in America or all in China. Other options exist. 3 points all in the article with cites. First even if Apple produces only 5% domestically, something is better than nothing. Secondly, Foxconn has an entire factory that is so automated it works with lights off, apple can do that too, and they can do it domestically and around the world. Third, multiple plants around the world so at least parts of its production, say 20%, are not China based. All are highly realistic. Further, by implanting such small plants, they naturally would have grown further… Read more »
“Thanks for playing.” Very professional of you and for being unnecessarily rude, -1 reader. Otherwise, you are welcome to backseat drive and call Apple whatever you want, but many of us have very happily watched the company grow from six billion a YEAR in revenue to 265.6 billion in less than 2 decades, more than half under Tim’s leadership as he was running the company long before Steve and the board officially had hime appointed CEO. My stock has increased from $1.74 per share (post 7:1 split value) to $152 today. There is not a company in the world that… Read more »
I think the OP has very good points about what’s wrong with the big picture. The way you talk about your stocks is WHY everything is wrong with Apple, exactly how the MacRumors ‘Apple defenders’ behave. This is the exact attitude of ‘ Apple, make me money, screw product integrity! ‘. As I’ve said in one other post, I’m not a shareholder and I don’t care about the stocks or the valuation. All I care about is product integrity and practicality. What the OP is talking about is what’s happening underneath the hood, NOT how much Apple’s worth or how… Read more »
The core of the piece is that Apple has all its eggs in one basket. Maybe it isn’t China that does it. Maybe the US imposes a 50-100% tariff on all products from China, including Apple’s. It has already been threatened. There’s a lot of grumbling with the iPhoneXS starting at $1000. What will happens to Apple’s sales if it goes to $2000. If the new MacMini starts at $1500? It would be far better to split up production, some in China, some in the US, some in Brazil, Germany, India, and elsewhere. Then Apple would be far more resilient… Read more »
I think the guy who put Jony Ive in charge of software is not the guy to run Apple. Business is business but a company like Apple needs a bit of magic as well, otherwise it’s just another Microsoft. I went back to an old iPod Touch the other day and was blown away by how simple it was to use, how easy the UI was on the eye, how light and comfortable it was to handle, and it had a 3.5mm jack to plug my headphones into. Apple has been accelerating off down a dark freeway with no-one questioning… Read more »
After some thought, may I suggest one slight modification to your thesis. Everything has a best-buy date. The P-51 was a fantastic fighter, in its prime, but it had to be retired. Michael Jordan was an incredible player, in his prime, but at some point he had to retire. Tim Conway was a great comedian and improv actor, but he doesn’t appear any more. He’s past his prime. Shall we agree that Tim Cook WAS a brilliant operations and supply chain expert. Jobs asked him to join Apple because he was so good. When Jobs had to retire he chose… Read more »
I had to jump in to this discussion now that I have a new account and wanted to chime in on this. What you pointed out are good as he was good at his old job in Operations, Jeff Williams is now the guy running that department. The problem is Tim can’t go back to that and needs to leave. I don’t think it’s the peak issue but rather he’s ‘out of touch’ with a lot of things. It’s the decision making that has baffled me for some time and I suspect his ‘nice guy’ persona is not working when… Read more »
Unfortunately all of the updates we all want are the things that make the least amount of money. The way we keep our Apple products, it’s no wonder they’ve stretched out their update schedule. My mid-2010 iMac is still going strong. As for China, Apple is there (like everyone else) for the low labor rates for assembly, supplies of components, and a potential windfall market for their products and services – if they ever can figutpre out how to make it work. The Chinese have spent decades hoarding electronic components and building their component supply and assembly capability. No other… Read more »
Personally, I would rather that Team Cook would return to Apple’s core values under Steve Jobs — creating it the very best user experience possible at a reasonable (albeit premium) price. Apple fails on all levels today. It no longer strives for excellence. Rather the drive is for form over function and greatest shareholder returns. It’s products are increasingly boring, both hardware and software. I miss my passion for (almost) all things Apple and truly hope that it can earn my loyalty and interest (and wallet) again. But, if not…
If I had a nickel for every time someone said Apple was doomed or that any member of management was not worth the bits it takes to write about them, I would have enough money to become a majority shareholder! Let’s get past the FUD: Apple has a diverse supply chain. There are multiple manufacturers of parts. Currently, there is only one assembly contractor but that is about to change with a deal they just made with an Indian company. Oh, snap… I guess reality doesn’t fit with your FUD! The products: Given that Apple is making money on the… Read more »
Yea, unfortunately for them all their suppliers funnel into China which is the bottle neck for assembly of the iPhone. Also, yea, I guess all those missed updates were knee-jerk too.
Thanks for playing.
I saw the title and knew who the author was without looking.
Haha, that was fantastic man, thanks! (even if it wasn’t a compliment) 😀
John, Your point about all eggs in one basket is right on. I agree with your other points yet I feel you have missed one. There is no consistent product vision and pricing structure. Apple’s product line was very consistent from the original Jobs 4 quadrant concept on. My hardest part with Apple products right now is the question from friends or relatives “What do I buy?” That question usually ends up in at least a 30-40 minute conversation these days rather than a couple of quick questions and then a decision. Leadership and Vision are two different things. I… Read more »
Thanks Rick. Regarding the grid, I had a recent article at least tangentially on point here:
https://www.macobserver.com/columns-opinions/devils-advocate/apple-needs-edition-category/
Now wait, I think you’re being…
I mean that’s not the whole…
That is to say that seems overly…
Okay, you make some good points.
Thanks geoduck. Honestly, I depressed myself making the trains list…
I so wish I could disagree with you, but I can’t. Moving production to other countries isn’t easy, I’m sure, but still, Apple has been at this long enough. One thing that continues to bother me is th llong times between updates. And when they do update, you have to wonder what Apple was thinking. The Mac Mini update wasdisappointing after so long a wait (the graphics card is the worst part). And then there are the pricing increases across the board. The lineup of products is making less sense than ever. Look at the iPhone lineup – it’s ridiculous.… Read more »