The American Customer Satisfaction Index (ACSI) recently did an Apple customer satisfaction survey in which the company scored 81 out of 100. Other companies were included as well.
Following a 1% jump, Samsung moves into a first-place tie with Apple at 81 despite smartphone sales dropping for both companies…Apple’s iPhone X, iPhone 8 Plus, and iPhone SE all score 83…Customer experience shows little improvement over the last year. Cell phones are generally easy to use, with text messaging earning the top score at 85. Despite being the only area to improve year over year, battery life (78) finishes last among customer experience benchmarks.
A product description for the iPhone X Smart Case referenced the AirPower Charging Mat. Those references have since been removed.
Foxconn could start assembling top-end iPhones in India as early as 2019 – it would be a significant increase in Apple’s business there.
After it was revealed that older iPhone batteries were throttled, Apple created a battery replacement program for customers.
A new Smart Battery Case compatible with the iPhone X and iPhone 8 is on its way, according to a new icon in a beta of watchOS 5.1.2.
If the standard iPhone 10 is just not enough for you, luxury gadgets manufacturer Caviar has released a modified version, complete with a solar panel to charge the battery. It is not so sunny on the bank balance though – the phone starts at $4,400. The solar panel on the Tesla iPhone X charges the battery in around 30 hours. And yes, it was named as a tribute to Elon Musk’s electric car company. However, the phone apparently got rather hot when it was charged the normal way. It may be out of budget for most of us, but the Tesla iPhone X certainly catches the eye. MacRumours got their hands on one.
A support document from Apple found a problem with certain iPhone X models that may cause a certain component of the display module to fail.
Two giants are clashing. Neither side is budging. The truth is ever more elusive.
Adam Christianson from the Maccast and John Martellaro join Jeff Gamet to share their thoughts on Apple’s just announced October 30th media event in New York City, plus they debate which is a better upgrade: iPhone XR or a used iPhone X.
Wired has a great article about how Apple made the A12 Bionic Chip. The A12 processor is even more powerful than its predecessor.
Reminder: this was an “s” year for the iPhone. Bryan Chaffin and Jeff Gamet discuss what this means, and how iPhone XS is a solid “nuts and bolts” update. They also look at some listener feedback about headphone jacks, and discuss whether or not Siri Shortcuts will be a thing.
iPhone buying advice is hard because people have a wide variety of communication needs. And feelings about Apple. That’s why you’ll see so many opinions from so many different authors. John helps us psych up for that.
Last year, Apple introduced the iPhone X which starts at US$999. This caused quite a ruckus, but customers made it Apple’s top selling iPhone. This trend isn’t going to change.
Looking to upgrade your iPhone next month? Good news, because T-Mobile customers have been added to the iPhone Upgrade Program online.
Prolific device leaker Ben Geskin posted what he says are photos of this fall’s 6.5-inch iPhone X Plus, and the 6.1-inch iPhone on his Twitter account over the weekend.
Check out Apple’s new commercial, Unleashed. It’s a fun piece touting the A11 Bionic chip powering iPhone X. It uses a series of augmented reality-like fight scenes to show how immersive games are on an iPhone X. It’s compelling, interesting.
Andrew Orr and Bryan Chaffin join Jeff Gamet to look at a knock-off iPhone from China, plus they discuss app pricing and the issues users have with subscription models.
It looks just like an iPhone X, from the lack of a Home button to the faked notch to the (crappy, blurry) lens array on the back.
A leaked photo shows what appears to be the front glass panel for three iPhone models with bigger screen sizes across the board.